Privacy Policy

1. Personal Information Collected

Prestige Shaila collects the following personal information to provide our services:

• Account Registration: Name, Email Address, Password.
• Program Application: Student Name, Gender, Date of Birth, Passport Information, School Details, English Proficiency, Medical History (Allergies), and Parent/Guardian Contact Information.
• Payment Details: Billing information and transaction history.

2. Purpose of Collection and Use

The collected information is used for the following purposes:

• Processing and reviewing program applications.
• Managing user portal accounts and authentication.
• Providing program updates, payment notices, and emergency communications.
• Coordinating homestay arrangements and ensuring student safety during the program.

3. Third-Party Disclosure

Prestige Shaila respects your privacy and does not sell your personal information. We only share data with trusted third parties necessary for executing the program:

• Partner Schools (e.g., LIA in Canada, local Japanese schools) for academic enrollment.
• Homestay Families for matching, dietary needs, and medical safety preparations.

4. Data Retention and Destruction

Personal data is securely retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the purpose is achieved, the information is immediately and securely destroyed.

5. User Rights and Refusal

You have the right to refuse the collection of personal information. However, because the requested data is essential for program application, screening, and safety management, refusal may result in the inability to apply for or participate in our exchange programs.

6. Contact Information

If you have any questions or concerns about our Privacy Policy or data processing, please contact us at:

• Email: hello@teamshaila.com